FIND YOUR SIGNATURE LOOK
Frequently Asked Questions
What type of hair do you offer?
We offer carefully selected wigs and hair pieces designed to give you a beautiful, natural-looking finish while making styling feel effortless. Each product page includes the specific hair type, length, density, and other details so you know exactly what you're ordering.
How long does shipping take?
Orders are typically processed within 3–8 business days, followed by the estimated shipping time for your destination. Once your order ships, you'll receive tracking information when available. Please keep in mind that delivery times can vary depending on your location, carrier delays, holidays, and customs for international orders.
Do you offer returns?
Yes, eligible items may be returned according to our Return & Refund Policy. Because our products are personal-use beauty items, returned hair must be unused, unworn, unaltered, and in its original condition. Please review our full Return & Refund Policy before making a purchase.
How do I choose my wig length?
Choosing your length depends on the look you're going for. Shorter lengths are great for an effortless everyday style, while longer lengths create a more dramatic and glamorous look. We recommend checking the length information and product photos on each product page before ordering. If you're unsure, contact us and we'll be happy to help.
How do I care for my hair?
Proper care can help your hair stay beautiful for longer. We recommend gently detangling the hair from the ends upward, using products made for the specific hair type, avoiding excessive heat, and storing your wig properly when you're not wearing it. Always follow the care instructions provided with your specific product.
How can I contact you?
We're always happy to help. You can reach our customer support team at support@aishagracebeauty.com. Please include your order number if you're contacting us about an existing order so we can assist you more quickly. We aim to respond within 1–2 business days.
How do I track my order?
Once your order has shipped, we'll send tracking information to the email address provided at checkout. You can use the tracking number to follow your package's progress. If you haven't received tracking information within the expected processing period, contact us and we'll look into it for you.